Frictionless Maintenance and Local Ownership
The transition to a live site shifted the responsibility of content management away from outside developers and directly into the hands of the Victim-Witness Office. By stripping away technical complexity and providing personalized training on the backend, we handed over a platform the DA’s staff can actually pilot. This removes the wait time for simple updates; whether a hotline number rotates or a new courthouse procedure emerges, the staff can swap out details immediately. This autonomy ensures the information remains as current as the legal and support services it describes.