How do I submit a ticket?
You can submit an email to email@example.com. You can add the details to that email and any other attachments that are necessary for us to solve your issue. You can go to our website and complete the form and this will submit a ticket to your ticketing system too. It may be a good idea to add as much detail as possible, like what website you are referring to, or even an exact page link, or location. This will help expedite the whole process, saving you money, as well as solving your issue as quickly as possible.
When I submit a ticket, how long will it take before it will be completed?
Our normal turn around is about 24 hours for most support issues. It may be longer depending on the severity of the issue at hand. We support many clients, so when you submit a ticket, it will be assigned, and scheduled. Then someone from our support team will contact you as soon as possible.
My website is down and it's outside Foremost Media's office hours. What do I do?
You can call Foremost Media at 608-758-4841 and select the emergency number. We do have staff on call should your website go down outside of office hours.
I need to send files for my support request. How do I do that?
You can email firstname.lastname@example.org and attach your files. If the file size is over 10MB, you can use a service such as Dropbox, Google Drive, Box, or the like to provide a link to a folder or file. The site mailbigfile.com can be used if you do not have another means to share your files.
I'm not receiving emails from our contact form(s) anymore. Why?
If you were receiving emails and it stopped suddenly, check your spam/junk folder. If there's not any in there, touch base with your email provider to see if any changes were made to spam protocols. If nothing has been adjusted there, submit a ticket and include the URL the form resides on and the last time you recall receiving a notification. We'll investigate the matter further and advise how to resolve the delivery.
I have large files I'd like to upload to my website that are over 10MB, how can I do that?
We allow our customers access to their hosting environment. We will set you up with a login that access the specific location you need. Please request FTP access so our Support team can work with you to get your site updated.