Foremost Media is proud to announce the launch of our new support site designed specifically to help customers communicate with Foremost Media staff. The new system includes:
This feature allows Foremost customers to open tickets via email or through the new support site web interface and allows the Foremost Media staff to delegate your ticket to the next available staff member. It also allows the customer to check the status of their request in real time by logging into the support site or via email as updates are made to the status of each ticket.
Customers and prospects can now contact Foremost Media sales, support and accounting departments via our new online chat interface. The links to online chat can be found on our support site as well as at the bottom of the Foremost Media Website. Online chat is typically available during normal business hours.
Online Knowledge Base
Our new ticketing system includes online knowledge base which will allow customers to find answers to common questions related to website updates, email set up and more. This section will continue to be enhanced as time goes on and should be a valuable resource for clients moving forward.
According To Lead Project Manager Matt Brown, "Customer response to the new ticketing system has been outstanding, it has allowed us to shorten customer response times and provide a better level of service to our customers."
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